Plucky Panda provides you answers to commonly asked questions which we've come across while working with our customers. If you have any questions about products and services offered by Plucky Panda, please send us an email at email@example.com
We ship from our partnered warehouses in the US and UK.
Most orders are delivered, on average, within 5-12 business days. On some rare occasions, due to holidays or unseen circumstances, orders may take a few more days. For that reason, please allow 15 business days before contacting us.
Yes, we do, Once your order has shipped, you will receive an email that contains your tracking information. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
Yes, Plucky Panda successfully ships many products worldwide each day. We have many satisfied customers around the globe.
Yes, Currently we are offering FREE International Insured Shipping on all items.
We have an office and supply warehouses in Studio City, California, USA.
When you place your order, Plucky Panda automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry! You can try these instead:
1. Check the spam folder of your email account
2. Check your Paypal transaction history
3. Or, you may contact us so we can send you an email with your order history
You can contact us at firstname.lastname@example.org
Here at Plucky Panda, we accept all major credit and debit cards supported by VISA, Mastercard, Discover or AMEX and also Paypal
Yes, all purchases here are safe and secure. We use encrypted SSL security to ensure that your personal and payment information is 100% protected.
We do not sell our customers information. Emails are strictly for follow-up and to send our newsletters which includes our promotions and coupons for discounts.
You will not have to pay customs, but depending on your location you may get customs fees. Unfortunately, we have no control over these charges and will not be able to advise on what the cost would be, as customs policies and import duties vary widely from country to country. You may wish to visit your local customs website for full details.
All Plucky Panda products come with a FREE replacement warranty for 30 days from the time of delivery.
If a product is defective or does not match the description please initiate a return/exchange within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
Simply contact our support team at email@example.com if you have any questions regarding your return.
To be eligible for any refund or return of purchase, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All cases are assessed individually. To complete your return or refund, we require order number and photographic evidence of any defective items.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
To begin initiating a return, within 30 days of delivery, please send us an email at firstname.lastname@example.org and we will provide you with the appropriate return address.